Learning Outcomes

Introduction to the Reception Role

Understanding the Reception Workstation

Receptionist Administrative Tasks

Safety and Security Protocols

Lesson Summary

In this module, you will learn some invaluable front office skills such as the historical evolution and cultural significance of the reception role, essential reception skills, the reception workstation, duties such as handling phone calls and messages, scheduling and managing appointments, and security protocols.

Professional Receptionist Essentials - Course Assessment

Learn the skills required to successfully run and manage a receptionist workstation with this free online course.

Professional Receptionist Essentials

The front office, also known as a receptionist workstation plays a huge role in portraying an organization’s reputation. Courtesy and good customer service should start here! This course provides a clear understanding of the receptionist’s workstation. It also explores how to carry out some invaluable range of duties including handling phone calls and messages, document management, and safety and security protocols that enhance guest experience.

31 Most Popular Online Courses Starting in June 2024

The Business of Online Education: A Deep Dive Into Udemy’s Financials

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

11 Best ChatGPT & Prompt Engineering Courses for 2025

7 Best Reverse Engineering Courses for 2025

EdX’s 2021: Year in Review

CreativeLive is Live Again: CourseHorse Acquires Platform 15 Days Before Shutdown

7 Best TikTok Marketing Courses for 2025

Coursera Growth Stalls, Leadership Changes as Stock Hits All-Time Low

2U Powered Degrees Pricing Chart: 112 Programs from $20K – $200K

Udemy’s 2021: Half a Billion Revenue, B2B Revenue Soars, B2C Plateaus

10 Best Organic Chemistry Courses for 2025

AI Prompting with Google: From Beginner to Certified

70+ FutureLearn Courses with Free Certificates

Harvard Launches Two New Free Certificate Courses

How Online Course Platforms Track Learners in 2022